How can I return my order?
In the event that the merchandise arrives in poor condition, it would be advisable for the consumer to sign the delivery note of the carrier indicating the problem found and notify Be More Nutrition within a period of no more than 48 hours. Requests for merchandise returns must be made using the following returns form. or by sending us the following pdf with the requested data to [email protected] Download pdf.
If the customer is not satisfied with the products purchased in Kali Natur S.L. You may withdraw from the purchase within a period of no more than 14 calendar days, counted from the receipt of the product, provided that the original packaging is kept and the product is unused. Otherwise, you are responsible for the depreciation.
What do I do if my product has been damaged in transit?
If upon receipt of the merchandise you discover that it has transport damage, it is advisable to do so on the carrier’s delivery note or even not accept the delivery. It is advisable that within a period of approximately 24 hours from delivery, you contact us at [email protected] so that the relevant claim to transport insurance can be managed. When the return is from the customer to us, the customer is responsible for damages that may occur in transport.
In what conditions should I return it
All merchandise must be returned without having been used and in its original packaging in perfect condition and protected so that it is not received with seals or adhesive transport tapes. Otherwise you are responsible for the depreciation.
Returns must be delivered to Kali Natur S.L. within 14 calendar days after the date you notify us of your decision to withdraw.
Once the merchandise has been received and its perfect condition has been verified, the amount will be paid if requested.
The refund will be made through the payment method you used in the purchase. Kali Natur S.L. will not refund the amount or make any reshipment of merchandise until the receipt and condition of packaging and accessories of the item to be returned or exchanged has been verified in our warehouses. Changes or returns must be sent postage paid to the following address:
Kali Natur S.L. (Bemore Nutrition) C / Diseño, 8. Local 7-8. 41927 Mairena del Aljarafe. Seville.
In the event of withdrawal on your part, we will refund the payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive mode of ordinary delivery that we offer).
Once the correct condition of the returned product has been verified, Kali Natur S.L. will proceed to refund the amount within a maximum period of 30 days.